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For CXOs who need visibility beyond check-ins and phone calls

Every truck-roll is a promise.Miss the window. Pay for it twice.

The field is your last mile; the customer never cares which lane the engineer was routed through.

Scheduling, dispatch, geo-tagging, parts in inventory, customer notifications that actually land on time. UNFYD.TRACK orchestrates every visit on every shift, with skill-matched scheduling and ML routing that learn the real shape of the field.

Executive superpowers, now pocket-friendly.UNFYD.MOBI
+ New job RK RM FTTH 0.94 RP DTH 0.91 MR SK SLA RISK
RMRavikumar Mandal
FTTH install · 2.3 km
ONLINE14min ETA
RPRadha Rani Panda
DTH activation · 4.1 km
EN-ROUTE22min ETA
SKShreya Karadekar
Fault repair · 1.2 km
SLA RISK9min ETA
Visibility without disrupting existing infrastructure
Territory as an opportunity, not geography
Connecting customers, field teams and reports

Plan the day. Hold the SLA. Earn the next call.

Plan the route.
Keep the promise.

Not every revenue leak happens online. The ground reality shouldn’t require a conference call. For digital leaders who rely on people beyond office walls, gain 360° visibility and optimised recommendations in a single pane, with

Skill MatchML RoutingSLA Risk AlertsRevamped SCMMobile Field App
Make Every Visit Count
98.4%
SLA Adherence in the Field
across telecom, utility, and BFSI field forces. Skill-matched scheduling, ML route optimisation, IoT-triggered preventive jobs. Every visit signed, every truck roll defendable.
From Roster to Routed

Schedule on skill. Route on ML. Alert on risk.

Field operations across the lifecycle, in one operating layer.

Customer Service Management

  • Contracts Management
  • CRM
  • Self Help
  • Service Engagement

Preventive Maintenance

  • Maintenance Agreements
  • Usage Updates
  • Worklists
  • Service Reports

Automated Dispatch

  • Real-time Enterprise Management
  • Service Function Integration
  • Business Analytics

Service Supply Chain Execution

  • Inventory Management
  • Service, Inventory Logistics
  • Returns and Reverse Logistics

Field Service Automation

  • Service Request Management
  • Work Force Management
  • Strategic Operations Management

Mobile Technician

  • Technician Empowerment
  • Job Order Operations
  • Mobile CRM
The market, honestly

Dispatch boards and route apps stitched together with spreadsheets.
That’s what the market sells.

Field service is the only customer-facing process that needs to be defended truck-by-truck. UNFYD.TRACK builds the day around skill, distance, parts, and SLA risk, then signs the proof when the engineer hits the door.

You digitised the customer. Did you digitise the journey?

Field Operations · live consoleShift 02:14 IST
VISITS DONE1,284+12% vs y'day
SLA WINDOW98.4%target 95%
RIGHT-PART RATE88%SCM updated
UTILISATION76%+38 vs base
Dispatch heatmap · by hour
North
South
East
West
08101214161820220002
Automated dispatch · live queue
DTH install · 14mSibaranjan PradhanAuto-routed
FTTH fault · 22mSnehal DesaiSpare in van
SLA risk · AndheriVishwaraj PatilRe-routed
Modem swap · 18mSunil GhanateSkill 0.92
Predictive maint · IoTViraj ThakerAuto-created
SCM execution · right-part-first-time
DTH set-top box92%
FTTH ONT module88%
Smart meter coil74%
CPE replacement kit81%
Reverse logistics66%
9:41●●● WiFi
UNFYD.TRACK · Aarav M
Next job
DTH install · Powai
Mr. Sharma · 09:42
ETA 14 min
Skill match 0.94
Re-route
Live sync
Re-route
Live sync