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For workplaces where information exists, but discoverability doesn’t

Your best ideas, advice and answers do not live in your inbox.They live in the conversations nobody is documenting.

The intranet is dead, WhatsApp groups are noisy, and conversation threads disappear; the community of record is what survives.

Employees, dealers, partners, customers, alumni; one identity, one feed, one auditable trail. UNFYD.FORUM turns the long-tail of broadcast emails and ad-hoc chat groups into a single governed community on every persona, every device, every shift.

FeedQ&AKnowledgeEvents· LIVE
CA
Community Architect · Dealer Hub NorthPINNED
Q3 dealer ordering window opens this week. Pinned policy + SLA below.
42 replies · 14 SMEs · auto-archived
RM
Ravi M · Field ServiceQ&A
FTTH ONT keeps re-syncing in the morning peak. Anyone seen this in BLR-7?
3 replies · accepted answer
AI
UNFYD.CIA · moderatorAGENTIC
Summary of 14 threads on Q3 commissions, with SME citations. Promoted to KB.
12 citations · 4 SMEs tagged · published to knowledge
SP
Snehal P · Customer AdvocateIDEA
A self-serve dispute flow for repeat billing complaints; routes via SANCHAAR.
86 votes · product reviewing
3 personas active · 1 SME on-call
Closed by default, federated by design
Hybrid feed, thread, Q&A and knowledge
Agentic AI moderation and summarisation

Private. Identified. Auditable. Indexed.

Replace the noise.
Keep the knowledge.

Does your moderator burn out reading every post? And did the answer that took 8 weeks and 44 tab switches to find, make it back to everyone? Why are smart people still interrupting each other for information?

Hive TenantRBAC + ABACAgentic ModerationKnowledge GraduationAudit Evidence
Make Community Your Operating Layer
60%
Auto-Moderated Without a Human
of content closes without a human review. AI risk scoring, redaction, appeals trail, evidence export. The moderator decides what survives; the system documents how.
Inside the Hive

Set the policy. Honour the persona. Earn the contribution.

Create communities around functions, projects, business units, products, regions or expertise.

IDENTIFY

Hive-tenant identity

Employee, dealer, partner, customer, alumni; same physical identity, different personas, different feeds, different policy.

Persona resolution by CIA
ENGAGE

Hybrid feed and thread

Feed, thread, Q&A, knowledge, events, tasks; one fabric, one search, no jumping between tools to keep the thought going.

Real-time via SANCHAAR
CURATE

AI moderator and SME

Risk scoring, DLP, redaction, appeals trail. The moderator decides what survives, the system documents how. 60% closes without a human.

Audit trail by GOVERN
GRADUATE

Knowledge of record

Accepted answers, AI summaries and SME citations promote into the searchable knowledge base; conversation becomes an asset, not an archive.

Lead bridge via COMPASS
The market, honestly

Forum engines and knowledge graveyards with a corporate skin.
That’s what the market sells.

A community of record is not a feature on top of a CRM. It is the system that retains your operator-to-operator knowledge, the conversations your customers have about you, the ideas your dealers float at midnight; the social fabric that survives the next reorg and the next platform migration.

The conversation did not happen on “the intranet”. It happened on WhatsApp, and the answer is now locked inside three people’s phones.

Hive activity · signals worth keeping04:12 IST
02:14 ISTDealer Hub North · Q3 commissions clarifiedgraduated
02:31 ISTField Service · ONT re-sync issue, 14 threadssummarised
02:48 ISTCustomer Advocates · dispute self-serve idea86 votes
02:55 ISTPartner Co-sell · certification refreshattached
03:02 ISTTown Hall · sentiment +14% post Q2pulse
In the wild

A multi-tier dealer ecosystem shut its three WhatsApp groups and one shared inbox in favour of one private Hive; moderator hours dropped by 60 percent, accepted answers were promoted to knowledge, and cross-sell signals reached the CRM the same week. UNFYD.CIA UNFYD.CRM