Friction sits at the moment of decision; the agent who arrives there finishes the journey.
The customer who needed help with a form, a checkout, a claim, is the customer you lose to silence. UNFYD.COLLAB lets the agent see, draw, and guide on every screen, every device, the same second the struggle starts.
From struggle signal to shared screen, in nine seconds.
Most escalations begin with : “Can you explain what happened?” Your customer, who can see the problem, tries. Your agent, who can’t, guesses. The issue drags for weeks. Somewhere between “I’m stuck” and “I’ve raised a complaint”, there is a moment most businesses miss. Guide what comes next and document every action with
“Let me help you.”That’s simple, human, memorable.
Behaviour-AI watches dwell, scroll, repeat-clicks, and form drift on the customer’s active page. The moment hesitation looks like a pattern, the offer queues up.
Agent prompt appears on the page itself. Customer accepts in one tap; the consent is logged and signed, ready for any audit that asks who saw what, when.
Acknowledge digital choicesAgent sees the page, draws on it, fills assist-fields. PAN, OTP, password and KYC fields stay masked. The customer feels guided, never watched.
Recording, redactions, summary and CRM update queued automatically. Audit-ready bundle, available before the support ticket gets created.
Collaboration is the moment of resolution, not a download dialog. UNFYD.COLLAB triggers on the customer’s journey itself, captures consent on the same page, masks sensitive fields before the agent ever sees them, and signs the session before it ends.
A customer-first lending organisation connected assisted journeys with interaction intelligence, gaining premium visibility into which interventions changed customer behaviour, reduced abandonment and much improved digital adoption. UNFYD.WORKS UNFYD.SCOR
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Our AI won’t bite, promise.